This is just a bit of information for anybody who has a HMV Games Reward Card.
A few weeks ago I went to buy a game in store and was told that the scheme had ended in September. Apparantly there had been notices in store about it, but since I do most of my shopping online now because of work it meant I didn’t see these. An email was supposedly sent out to those registered on the HMV website as well, but I never got this. I wasn’t too happy at this point because I knew I had quite a lot of points saved up on it! I was told to contact Customer Services to see if they could do anything, but I had probably lost all that I had saved.
I checked out the website to see what it said on there because I knew the link was still on the site to put in a Reward Card number, only to discover it said that this offer had finished and that I wouldn’t be able to claim any points.
I contacted Customer Services about it and, to my surprise, straight away I was told it was fine and I would get the value that was on the card, all I had to do was post them my Reward Card with a letter asking for a gift card to the value that was on it. I just found out yesterday that the gift card has arrived.
So this is just to say to anybody out there that has a card and didn’t claim your points before the scheme ended, ring up Customer Services about it and then post it to them. I wouldn’t have known I could do that until I phoned Customer Services, nowhere at all said you could get the value back, it was made out that you had lost it all!